ALERT: Certificate Error and Library Databases

If you see the following error: “There is a problem with this website’s security certificate”, or “Your connection is not private”, while accessing library databases, please:

1. use a different browser (Firefox or Edge seem to be working), or, if this fails,

2. follow these instructions from https://support.globalsign.com/customer/portal/articles/1353318-view-and-or-delete-crl-ocsp-cache:

WINDOWS 
Go to Start Menu > Run
Type cmd and press Enter
Type certutil -urlcache * delete  and press Enter

Mac OS X
If you’d like to delete both OCSP and CRL cache, in a terminal, enter the following command:
sudo rm /var/db/crls/*cache.db

This issue is the GlobalSign Validation service system issue – see https://www.globalsign.com/en/status/  and will resolve itself on October 18, 2016.   In the meantime, there will be the certificate errors showing in some browsers.

For additional help, please contact

TechHub (Student Technical Help)

Phone: 360-992-2010
Email: TechHub@clark.edu
Walk-In Hours (Cannell Library, main campus):
Monday–Thursday: 8:00 a.m. – 7:00p.m.
Fridays : 8:00 a.m. – 5:00 p.m.
Saturday and Sunday: 1:00 p.m. – 5:00p.m.